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Customer Support

Paycheck Secure offers fast and expert technical support for your check cashing business. If you have a problem with Paycheck Secure, we  will help you solve it. For immediate assistance, visit our Troubleshooting Tips and FAQ pages.  And if you encounter a limitation or bug, please tell us so we can address it in a future version.

Customer Support for Paycheck Secure is available Monday to Friday from 9 AM to 8 PM EST and Saturdays from 9 AM to 5 PM.

Phone: 1-800-683-4214
Fax: 1-571-313-7207
Email: Paycheck Secure Support

Complete online form.

Need more signs to promote check cashing at your store? Download AllTrust's order form here.

  

Upgrade to Paycheck Secure v10 today and get:   

  • Live updates from AllTrust and information via the Paycheck Secure software!
  • Hyperlink directly to our partner services from Paycheck Secure. When you click on the icons below, from the software, you'll link directly to your subscribed service! 

Links for Partner Sites

  • Subscribers of our Maker Research Service, will now receive Bank Information (including bank name, address and phone number) in addition to Maker History, (shows a 12-month history of maker across the entire AllTrust network) when you perform research on a check.
Maker Research results with Bank Info

If you are running a version of Paycheck Secure that is earlier than 9.0, you will also get:

  • Maker Velocity - Actively manage your check cashing risk. Set dollar value and count of checks accepted before warning triggered — settings for both NEW makers and ANY maker.
  • Tabbed formatting - Tabbed recommendation screens provide one-click access to the most commonly researched items (including any returned check data).
  

 
 

Video Intro to Paycheck Secure v10.0
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