Malone’s Cost Plus Saves $185,000 Cashing Checks with Paycheck Secure
Malone’s Cost Plus, a 7-store grocery chain serving the Hispanic community in Dallas, Texas, has saved more than $185,000 since installing Paycheck Secure®.
“The system has been great for business on multiple levels. After cashing their checks, buying money orders, and paying bills, customers are staying to buy our groceries. And that’s great for business! Paycheck Secure is a win for everyone!” – Rhonda Malone-Davis | Loss Control Director, Malone’s Cost Plus
Malone’s Cost Plus is a family-owned business that has been serving the Dallas, Texas area for more than 30 years.
“Our customers have come to rely and depend upon on our ‘the more you buy, the more you save’ philosophy,” said Rhonda Malone-Davis, Loss Control Director for Malone’s Cost Plus. Their customers also rely heavily on Malone’s financial service centers. A popular service of these centers is payroll check cashing.
- Before Paycheck Secure, Malone’s used a commercial, state-wide check verification service for check cashing. “It worked for a while, but then the bad guys learned how to beat the system and we were left holding many bad checks worth a lot of money,” reported Malone.
In 2002, Malone’s started using Paycheck Secure. “The system allows us to keep one step ahead of the bad guys who try to cash fraudulent checks and helps us give our trusted customers the service they deserve,” said Malone.
Power of Biometrics
- Paycheck Secure uses biometrics to accurately verify a person’s identity and confirm their check cashing history using a nationwide negative check maker and check writer database. If someone with a negative check cashing history presents a check, the Malone’s clerk can easily decline the transaction before the check is cashed, saving money that may have been lost to fraud.
- Paycheck Secure allows Malone’s Cost Plus to share customer information with all of its affiliated stores. Malone states, “Many of our customers travel throughout the city during the day. With Paycheck Secure, our customers can be assured that no matter which store they visit, they will be able to get the great service they’ve come to rely on and easily cash their check.”
- As of August 2004, Malone’s Cost Plus has saved more than $185,000 since implementing Paycheck Secure. The chain’s check cashing business has more than doubled and that has helped to drive revenue on the retail side.
On Customer Satisfaction
- Malone’s customers, especially the many without checking accounts, like the system. Customers like the system for the convenience of not having to carry their ID and the ability to establish a good check cashing history. They’re so pleased, they’re telling friends and neighbors about the convenience. In fact, Malone’s enrolls nearly 600 new people in Paycheck Secure every month.